TROUBLESHOOTING

A NOTE ON QUIZZES: You have 5 tries to get to 100% on each quiz. Please take your time, read carefully, and remember that you can look back in the lessons to find your answers. All the answers you need are in the lesson! After 5 tries, our team will receive an email saying that you need your quiz to be reset. We will get to it as quickly as possible.

Here are the most common questions we hear:

“It says there’s an error when I try to join the course and/or it’s not listed as free even though I have a coupon."
You probably are already logged into it (the link can only be used once!) Look at the top right of your screen and click the profile icon. You’ll see which classes you’re enrolled in.

“It says 100% complete but I have not taken the course yet!”
Is there someone using the computer before you used it? Be sure to log out of their account.

“I have tried to log onto the training with the link you sent and all I have access to is the previews.”
Close out your browser, open it back up and trying logging in again. You probably aren’t logged into the course, so you’re only seeing the previews.

“That didn’t work, it still says I have to pay or log in, but I thought I was logged in."
You are probably not actually logged in, or you aren’t enrolled in the right program. If you’re part of a senior living program, someone has already paid for the course. You need to use that login link OR enter the special coupon code.

“I don’t know why I had such a hard time with the quiz! I failed multiple times but can it get reset?”
We will reset it for you, but if you go back and look at the lesson, you’ll find that you have all the answers you need. You should also be able to tell which questions you’re getting wrong as you’re taking the quiz.

“I’m stuck at a certain percentage and it won’t let me get past the screen.”
FIRST, make sure you’re clicking “Complete” in the top right hand corner and not trying to click through on the left side of the screen. If that doesn’t work, c lose out your browser, open it back up and trying logging in again.

“I’m still stuck at a section."
Have you watched the entire video? If so, temporarily disable any ad blocker extensions you may have installed to your browser. Since many issues can be caused by saved browsing data, you should try clearing your browser cache next. If this doesn't work, then we also recommend trying again while using a private (incognito) browser window.

Does one of these answer your question? If not, please email us at hello@dementiabyday.com

PLEASE NOTE: We do not offer refunds on our courses. We do our best to make our sales pages as clear as possible, even down to listing what each module is.